Emergency
Failures or defects causing or likely to cause widespread disruption, injury to persons, serious damage to the building fabric, services, equipment or property.
Example:Water pipe burst, Trapped in an elevator etc.
Response time:15min
Repair period:24hours
Urgent
Failures or defects which do not present a serious risk of damage or injury, but will cause considerable disruption and inconvenience.
Example:Blackout or short of water supply etc.
Response time:30min
Repair period:8hours
Routine
Normal repairs which are unlikely to cause a high degree of inconvenience or risk to any persons or property
Example:Lamps, sanitary product, air conditioning damaged etc.
Response time:30min
Repair period:8hours
Cyclical
As described in 3 above, but can be deferred to enable work to be batched and planned on a regular basis.
Example: Furniture or decoration damaged etc.
Response time:30min
Repair period:7days